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Before You Contact Us
General Questions: Check our FAQ page for quick answers to common questions.
Technical Issues: Please include as much detail as possible (browser, error messages, steps to reproduce).
Feature Requests: We love hearing your ideas! Be specific about the problem you're trying to solve.
Billing Questions: Include your account email for faster resolution.
Security Issues: Report security vulnerabilities directly to support@shortx.app with "Security" in the subject line.
We typically respond within 24 hours on business days (Monday-Friday). For urgent issues, please email us directly at support@shortx.app.